In this episode, Christine Porath talks about what happens when people are incivil at work. She highlights research that shows negative effects of incivility on creativity, performance, and leadership. Many leaders aren’t even aware when they are acting with incivility, so she discusses ways that leaders can get feedback about how civil they are. She also discusses what individual leaders and organizations can do to increase civility at work.
Recommended reading and viewing:
Porath, C. L., Gerbasi, A., & Schorch, S. L. (2015). The effects of civility on advice, leadership, and performance. Journal of Applied Psychology, 100: 1527-1541.
Christine Porath is an Associate Professor in the McDonough School of Business at Georgetown University. Her research focuses not only on the effects of bad behavior, but also how organizations can create a more positive environment where people can thrive; and how individuals and organizations benefit in terms of individual well-being and performance. In addition to her book, The Cost of Bad Behavior, her research has appeared in the Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Consumer Research, Journal of Applied Social Psychology, Harvard Business Review, and in several other journals and books. Her work related to incivility has been featured worldwide in over 500 television, radio and print outlets (including 20/20, Time, Wall Street Journal, Financial Times, L.A. Times, The Washington Post, NBC, CBS, ABC, FoxNews, CNN, BBC, NPR, and msnbc).